CallWerx™

CallWerx™

Log in

Email Password

Who's on

Waiting for an agent

Type	Account	From	Status	Waiting

Nothing waiting right now.

Company Name

Address

Office Hours

Notes

This account's script has no fields yet.

Send to

Saved.

Account #	Code	Name	DID	Mode	Priority	Self-dispatch

Name	Account	Time Branch	Fields

Build a report

Template

Data source

Set by the template above.

Date range

to

Applies to whichever date is most relevant for this report — shown above.

Columns

Filters

Sort

Build a report on the left, then run it.

Apply a temporary greeting

Overrides the greeting each selected account's AI Assistant plays, until the date/time you set below — then it's automatically restored to whatever it actually was before, fetched fresh from your AI provider at the moment you apply this.

Accounts

Override greeting

Revert automatically at

Bulk holiday greeting (IVR)

Apply one greeting across many IVR lines at once — for a holiday or closure. Both the start and the revert can be scheduled in advance, so this runs itself instead of an admin needing to be there at midnight or the morning after.

IVR lines

Override greeting

Starts at (leave blank to apply immediately)

Revert automatically at

What the IVR itself says when a call first comes in — separate from the AI Assistant override above. Search for an account to see and edit the pieces you can override for it. Saves directly to this app's own database and takes effect on the very next call, no waiting.

Account

Recipient

Search any client's contacts, or pick from this page's own dedicated directory below.

Search all accounts

This page's own directory

Email recipients (for bulk sending)

Add as many as you like \u2014 Call and Text stay one-to-one above, but Email can go to all of these at once.

Message

Subject (email only)

Message

Send an invoice

Account

Billing period

to

Base rate and call-minute charges are calculated from real completed calls in this period.

Extra line items (late fees, setup fees, admin time, etc.)

Choose an account and period on the left, then generate an invoice.

Name	Initials	Email	Role	Accounts	Status

Account	Email	Status

Real Telnyx Programmable Fax wiring \u2014 built and ready, not yet tested against a live number. Sending requires a document already hosted at a public URL (no file upload here yet).

To

From (your fax number)

Media URL (already-hosted PDF)

Direction	Account	From	To	Status	When

Account	Signature

Key	Label	Priority weight	Dashboard bucket

"On a Call" and "Wrapping Up" aren't listed here — those are automatic, tied to an actual live call. This list is only for states outside of a call: Ready, breaks, end of shift, etc.

Key	Label

This is a per-computer setting, not an account setting — it only affects calls taken on THIS machine, in THIS browser. If a USB headset isn't showing up, plug it in and click Refresh.

Microphone

Speaker

Mic level — speak normally and confirm this moves

Speaker Boost

Mic Boost

Code	Category

Product	What's Connected?	How?	Status